Troubleshooting
What happens when a recording is not available on video platform?
When a recording has been synced to Moodle but is not available for download from the video platform, a message saying "Video not available" will be displayed to the user. Moodle will attempt to download the recording from the video platform every few minutes until it becomes available.
Can I add a heading above the recordings?
Yes, you can add a custom heading. This requires setting the heading in the Stream plugin settings.
Does the plugin fully support all browsers, operating systems, and the Moodle app?
Our plugins support modern browsers and the Moodle app.
For more information about support for the Stream plugin on the Moodle app, you can read the following link:
If encountering issues during installation or configuration, refer to the documentation provided with each plugin on their respective GitHub repositories.
Ensure that the Moodle server meets the minimum system requirements and that the plugins are compatible with your Moodle version.
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